Delivery & Turnaround Policy
DocAstra, operated by AINEXTECH LLP, provides legal documentation as a digital and, where applicable, physical delivery service rather than a shipment of physical goods. This policy explains how and when you can expect to receive your drafted, e-stamped, notarised, or registered documents.
1. Digital Delivery
- Draft documents are shared digitally (email/platform dashboard) for your review and approval.
- Once finalised, e-stamped or e-signed documents are delivered digitally as PDF copies to the email/contact provided at the time of booking.
- Digital delivery is our default mode for documents that do not require physical registration (e.g. many affidavits, e-stamped agreements, business contracts).
2. Physical Delivery
- For documents requiring notarisation, sub-registrar registration, or original wet-ink signatures, physical copies are couriered to the address provided by the User, or handed over during a scheduled doorstep appointment, in supported cities.
- Physical delivery timelines depend on courier serviceability to the destination pin code and are in addition to government processing time for registration/notarisation.
3. Indicative Turnaround Times
| Document Type | Typical Turnaround* |
|---|---|
| Affidavits, simple declarations | Same day – 48 hours* |
| Rent / leave-license agreements (e-stamped) | 24–48 hours* |
| Rent agreements with biometric registration | 2–5 business days (subject to sub-registrar appointment availability)* |
| Power of Attorney (notarised) | 1–3 business days* |
| Power of Attorney (registered) | 3–7 business days* |
| Sale deed / conveyance | 7–15 business days (subject to title verification & registration scheduling)* |
| Wills, gift deeds | 2–7 business days* |
| Business & commercial agreements | 1–3 business days* |
*Timelines are indicative and begin from the point all required information/documents are received and any mandatory verification is completed. They exclude delays caused by government offices, sub-registrar appointment availability, courier serviceability, or force majeure events.
4. Delays
DocAstra will proactively communicate any expected delay via email or WhatsApp. Delays arising from government processing, verification failures, incomplete information, or courier/logistics disruptions are outside DocAstra's direct control, though we work to minimise their impact on your timeline.
5. Delivery Address & Contact Accuracy
Users are responsible for providing an accurate delivery address and reachable contact number. DocAstra is not liable for delayed or failed delivery resulting from incorrect address/contact information supplied by the User.
6. Tracking & Support
You can check the status of your document by contacting our support team with your order ID. For physical courier deliveries where a tracking ID is available, it will be shared with you once dispatched.
7. Contact Us
Registered Address: A402 Shanti Vaibhav CHS LTD, Seawoods West, Navi Mumbai, Maharastra, 400706
Email: support@docastra.com
Phone: +91 77382 30656
Support Hours: Mon–Sat, 9am–8pm IST