Privacy Policy

This Privacy Policy describes how AINEXTECH LLP ("AINEXTECH LLP", "we", "us", or "our"), the operating entity of the DocAstra platform ("DocAstra", the "Platform", "Website"), collects, uses, discloses, and safeguards the information of individuals and businesses ("you", "User", "Client") who visit docastra.com or use our legal documentation, e-stamping, notarisation, and registration services (collectively, the "Services").

By accessing the Platform or availing the Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree with the terms of this Policy, please do not use the Platform.

1. Information We Collect

1.1 Information You Provide Directly

• Full name, date of birth, gender, and marital status (where relevant to the document type, e.g. affidavits, wills)
• Contact details — mobile number, email address, residential/registered address
• Government-issued identity documents (Aadhaar, PAN, Passport, Voter ID, Driving Licence) required for e-KYC and verification
• Property, tenancy, business, or transaction-specific details necessary to draft the requested legal document
• Biometric data (photograph, fingerprint, or video) collected during doorstep or video verification, where required by law for registration or notarisation
• Payment information (processed via our third-party payment gateway partners — we do not store full card or bank credentials)
• Communications with our support team, including chat, email, and WhatsApp correspondence

1.2 Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring URLs)
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share information with:

• Government and statutory authorities — sub-registrar offices, e-stamping vendors, and notaries, strictly as required to execute your document
• Verification partners — for e-KYC, Aadhaar e-sign, and biometric verification
• Payment gateway partners — to process transactions securely
• Logistics/courier partners — for physical delivery of signed or registered documents
• Nyayastra (an affiliated platform within the same ecosystem) — only where you consent to a matter being escalated for legal advice or dispute resolution
• Law enforcement or regulators — where legally required, including in response to a valid court order or government request

4. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, including any statutory retention period applicable to legal documents, KYC records, and financial transactions under Indian law. Identity and KYC documents are typically retained for a minimum period as mandated by applicable regulations, after which they are securely deleted or anonymised, unless a longer retention period is required for an ongoing legal matter.

5. Data Security

We implement industry-standard technical and organisational safeguards — including encryption in transit, access controls, and secure storage — to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

The Platform uses cookies and similar technologies to remember preferences, understand usage patterns, and improve functionality. You may disable cookies through your browser settings; however, this may limit certain features of the Platform.

7. Your Rights

Subject to applicable law, you may:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to statutory retention requirements for legal and financial documents
• Withdraw consent for non-essential processing (e.g. marketing communications)

To exercise these rights, contact us using the details in Section 10.

8. Third-Party Links

The Platform may contain links to third-party websites, including Nyayastra and our payment or verification partners. We are not responsible for the privacy practices of these third parties and encourage you to review their respective policies.

9. Children's Privacy

Our Services are intended for individuals who are at least 18 years of age or otherwise legally competent to enter into contracts under Indian law. We do not knowingly collect information from minors except where required as part of a document (e.g. a minor as a party to a property document) and with parental/guardian consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via the Platform or by email. Continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

11. Contact Us