Refund & Cancellation Policy
This Refund & Cancellation Policy applies to all Services booked through docastra.com, operated by AINEXTECH LLP ("DocAstra", "we", "us", "our"). Because our Services involve statutory government fees (stamp duty, registration charges) and professional drafting effort that begins as soon as an order is placed, refund eligibility depends on the stage a document has reached at the time of cancellation.
1. General Principle
Refunds are assessed based on (a) how much drafting/professional work has already been completed, and (b) whether any government fee (stamp duty, registration fee) has already been paid or committed on your behalf, since such statutory payments are non-recoverable from government authorities once made.
2. Cancellation & Refund Stages
| Stage of Order | Cancellation Window | Refund Eligibility |
|---|---|---|
| Order placed, drafting not yet started | Within 0.5 hours of payment | Full refund of service fee, minus payment gateway charges (if any) |
| Drafting in progress (document being prepared by our legal team) | Before draft is shared for approval | Partial refund — service fee minus drafting charges already incurred, as communicated by our team |
| Draft shared / approved by User | Before e-stamping / notarisation / registration is initiated | Partial refund of unutilised amount only; drafting charges are non-refundable |
| Stamp duty paid / notarisation scheduled / registration appointment booked | — | Government fees (stamp duty, registration charges, notary fees) are non-refundable. Only DocAstra's own service fee component, if unutilised, may be considered for partial refund at our discretion. |
| Document registered, notarised, or e-stamped and delivered | — | Non-refundable, as the Service has been fully rendered |
3. Non-Refundable Items
- Government stamp duty and registration fees, once remitted to the relevant authority
- Notary and e-stamping vendor charges, once incurred
- Convenience/payment gateway fees
- Any amount corresponding to drafting work already completed
4. Cancellations Due to Incomplete or Incorrect Information
If a document cannot be completed because the User fails to provide accurate information, required identity documents, or does not complete mandatory verification (e-KYC, video, or doorstep biometric) within a reasonable time, DocAstra reserves the right to treat the order as cancelled by the User, with refund limited to any unutilised service fee after deducting drafting and processing costs already incurred.
5. Cancellations by DocAstra
If DocAstra is unable to fulfil an order — for example, due to the document type falling outside legal permissibility, an inability to complete verification, or an operational limitation — a full refund of amounts paid to DocAstra will be issued, excluding any third-party government fees already remitted and non-recoverable.
6. How to Request a Cancellation or Refund
- Contact our support team via email or WhatsApp with your order ID and reason for cancellation.
- Our team will confirm the current stage of your document and the applicable refund amount, if any, per the table above.
- Approved refunds are processed to the original payment method within 7–10 business days, subject to your bank's/payment provider's processing timelines.
7. Disputes
Any dispute regarding a refund decision will first be handled by our support/grievance team. If unresolved, the matter shall be governed by the dispute resolution and jurisdiction clauses in our Terms and Conditions.
8. Contact Us
Registered Address: A402 Shanti Vaibhav CHS LTD, Seawoods West, Navi Mumbai, Maharastra, 400706
Email: support@docastra.com
Phone: +91 77382 30656
Support Hours: Mon–Sat, 9am–8pm IST